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  1. Frequently Asked Questions
  2. Technical Issues and Support

Technical Issues and Support

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  • What should I do if I am experiencing technical issues while trying to complete my study tasks?
  • I am trying to complete a task, but I am not seeing any questions on my cell phone or tablet. What should I do to resolve this issue?
  • I cannot move forward after I enter a number to answer a question. How can I fix this issue?
  • How do I find my task list on my phone or tablet?
  • My partner and I share an email address. Can we both use this email address to join the Brain Health Registry?
  • I am having trouble logging into the Brain Health Registry with my username or password. What should I do?
  • Which study tasks can I complete using my phone or tablet?
  • I keep receiving reminder emails to complete study tasks. How do I know which study tasks still need to be completed?
  • I made a mistake in answering a question and cannot go back to fix it. Can I change my answers?
  • What if I have additional questions or concerns?
Frequently Asked Questions
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